Sales Agreement

Distance Sales Contract

1.1. BUYER
Telephone :
E-mail address :
Title: Republic of Turkiye Ministry of Treasury and Finance Directorate General of Mint and Stamp Printing House
Phone: +90 (0212) 370 90 00
Fax: +90 (0212) 370 90 00
Email Address:

2.1. This contract determines the rights and liabilities of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts dated 27.11.20214 regarding the sale and the delivery of the product/s whose qualifications and sales price are specified below, which the BUYER orders electronically through the website (hereinafter referred to as WEBSITE) of the SELLER ("Darphane", " website").

2.2. The prices listed and announced on the site are the sales price. Announced prices and promises are valid until updated and changed.

2.3. The preliminary information form and invoice on the payment page of the website are integral parts of this contract.

. The type, quantity, model, color, sales price and delivery information of the product/s are as follows.

Person to be delivered:
Delivery Address:


4.1. The BUYER declares that he/she is informed about the basic characteristics,  the sales price and payment method along with preliminary information regarding delivery and "withdrawal" of the product/s subject to the contract on the WEBSITE, and that he/she gave the necessary confirmation for the sale in electronic environment.
4.2. By confirming this contract in electronic environment, the BUYER confirms that he/she has accurately and completely obtained the address, basic features of the products ordered, Turkish Lira price of the products, payment and delivery information that should be given to the BUYER before the conclusion of distance contracts by the SELLER.
4.3. The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated within the period (under the conditon that it does not exceed the legal 30-day period) specified in the preliminary information on the WEBSITE, depending on the distance of the BUYER's residence for each product. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
4.4. Shipping fee will be paid by the BUYER. The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.5. The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order and with the warranty documents and user manuals, if any.
4.6. The SELLER may supply a different product of equal quality and price, by informing the BUYER and by obtaining its explicit approval, before the contractual performance obligation expires.
4.7. If the SELLER cannot fulfill its contractual obligations due to the impossibility of fulfilling the product or service subject to the order, the SELLER shall notify the consumer of this situation before the expiration of contractual performance obligation and return the amount paid to the BUYER within a 10-day period.
4.8. If the price of the product is not paid for any reason or is canceled in the bank records, the SELLER shall be deemed to have been liberated from the obligation to deliver the product.
4.9. After the delivery of the product, the credit card belonging to the BUYER is unfairly or unlawfully used by unauthorized persons in a manner not caused by the BUYER's fault and if the bank or the financial institution fails to pay the product price to the SELLER, the BUYER (providing that the product is delivered to him/her) shall return the product to the SELLER within 3 days . In this case, shipping fees belong to the BUYER.
4.10. The SELLER is obliged to inform the BUYER if the SELLER fails to deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances (such as adverse weather or interruptions of transportation) that prevent transportation. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent and / or postpone the delivery period until the preventive situation disappears. If the BUYER cancels the order, the total amount paid shall be returned to the relevant bank within 10 days. After the refund, the amount credited to the BUYER's accounts is entirely related to the bank transaction process. The BUYER acknowledges in advance that the SELLER cannot intervene in any way for possible delays and that the amount refunded to the credit card by the SELLER may take more than 3 weeks to be credited to the BUYER's account by the bank.
The BUYER has the right to reject and withdraw the goods within 14 days from the delivery of the product subject to the contract to him/her or to the person/organization at the address indicated. The BUYER shall refund the price of the product to the BUYER within 10 days from the date the consumer's notice of withdrawal reaches the SELLER. The shipping fee for the product returned due to the right of withdrawal shall be paid by the SELLER.
The SELLER acknowledges that the consumer has the right to withdraw from the contract by rejecting the goods or services within fourteen days from the date of delivery without assuming any legal or criminal liability and without providing any justification. We undertake to take back the products after the notification of withdrawal reaches the SELLER.
For KKTC and international shipments, the BUYER shall be responsible for paying the taxes of the products received at customs.  The BUYER has no right of withdrawal for products that are not received from customs in any way.

If this right is exercised,
a) Invoice of the product delivered to the 3rd party or the BUYER
b) Product Return/Exchange Form
c) The products to be returned must be delivered complete and undamaged, along with the box, packaging and certificate, if any.
By naure;
a) In contracts for goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller (products in the jewelry, gold and silver category).
b) Products whose original box or packaging is damaged, without a certificate, scratched or have lost their collection value.
c) It is not possible for the BUYER to exercise the right of withdrawal for products that have lost their salability to another customer.
If the parties fail to fulfill their obligations under this agreement, the Default of Debtor's provisions in Articles 106 and 108 of the Law of Obligations shall apply. In cases of default, if any party does not fulfill its obligations within the specified period without a justified reason, the other party shall give 7 days to the party that did not fulfill its obligation to fulfill the obligation in question. If it is not fulfilled within this period, the party that does not fulfill its obligation will be deemed to be in default and the creditor has the right to demand the delivery of the goods and/or termination of the contract and refund of the price by demanding the performance of the obligation.
If the SELLER cannot deliver the product subject to the contract within the due time due to force majeure or extraordinary events such as weather conditions that prevent transportation, interruption of transportation, fire, earthquake, flood that may prevent the SELLER from fulfilling this obligation, in such cases, the BUYER has the right to cancel the order or postpone the delivery process until the disabling situation disappears. If the BUYER cancels the order, the SELLER shall refund the amount paid to the BUYER within 10 days.
The Consumer Arbitration Committees and the Consumer Courts located at the place of the BUYER’s domicile and the purchase place of products are authorized in the implementation of this agreement up to the value declared by the Ministry of Customs and Trade of the Republic of Turkiye. The SELLER may submit his/her complaints and objections to the Consumer Arbitration Committee or Consumer Court in the place where he/she purchased the product/s or where he/she resides, within the monetary limits determined by the Ministry of Customs and Trade in December every year.
This contract is concluded for commercial purposes.

SELLER: T.R. Ministry of Treasury and Finance General Directorate of Mint and Stamp Printing House

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